Common FAQ

Q1: What is the warranty period for the iPad, Pencil & Keyboard?

The iPad, Pencil and Keyboards comes with 3 years warranty.

Q2: What does the insurance covers?

The insurance policy covers losses due to theft and physical damage to the device. However, please note that losses resulting from negligence or improper handling of the device are not covered under the policy.

Q3: What should I do if I misplaced my device?

Within School Premises
Report the loss immediately to your form teacher or to the General Office.
Outside of School Premises
Report the loss to your parents immediately.

In the event of a device being lost and not recovered, it's essential to promptly initiate a police report.

Q4: My iPad/Pencil has been deemed faulty, where should I get it replaced?

Please visit the designated Apple Stores to get your faulty device examined and, if necessary, replaced.

Q5: My keyboard is faulty, where should I get it replaced?

Although the school does offer a replacement service, it can be subject to extended waiting times. For immediate replacement, we strongly recommend visiting the specified Asiapac Service Centre. Before your visit, please ensure to contact the service centre to confirm the availability of stock.

ASIAPAC TECHNOLOGY PTE. LTD.
Henderson Industrial Park,
Blk 219 Henderson Road, #05-01/02/03/04,
Singapore 159556
Telephone: 6270 8281

Q6: Can I sign into my personal iCloud account?

Yes, students are highly encouraged to do so. It offers a reliable backup solution for their devices.

Q7: What happens if my parents did not indicate any DMA After School Options for my device?

The device will be placed in Default Option, much similar to school hours profile.